Outbound Call Center Featured Article

Teleperformance Upgrades Its Columbus, Ohio Facilities

By Rajani Baburajan
TMCnet Contributor

Teleperformance (News - Alert), a provider of outsourced CRM and contact center services, announced the completion of its newly remodeled and expanded site in Columbus, Ohio.

Teleperformance spent around $1.5 million to remodel this facility to make it an exceptional place to work.

The main objective of the investment is to attract and retain the most talented and qualified contact center agents. The facility features modern technology and a comfortable work environment.

Company officials said the renovation of the facility reinforces Teleperformance's commitment to the Columbus market, where the company has had success in both attracting excellent contact center agents and developing them for career progression.

“Columbus has been a great place for us to find and retain quality workers,” said Brent Welch, CEO of Teleperformance USA Group. “With our newly upgraded facility, we look forward to welcoming new hires and giving them a solid and exciting growth path with the worldwide leader in our industry.”

In fact, the Columbus team has delivered and continues to deliver. With this newly-remodeled facility, the company is trying to provide the team with the very best work environment so Teleperformance continues to serve its clients in the very best manner possible.

In 2010, the Teleperformance Group reported EUR 2.058 billion in revenue. The Group operates about 83,000 computerized workstations, with more than 120,000 full-time equivalent employees across 268 contact centers in 50 countries and conducts programs in more than 66 different languages and dialects on behalf of major international companies.

Recently, Teleperformance announced that it was awarded the “BPO Employer of the Year” during the Fifth Annual International ICT Awards – Philippines 2011. The award was accepted by David Rizzo, Teleperformance’s president of the Asia Pacific region.