Outbound Call Center Featured Article

BenchmarkPortal Recognizes Midwest Real Estate Data for its Excellent Customer Service

By Deepika Mala
TMCnet Contributor

Midwest Real Estate Data’s Technical Help Desk has been recognized as one of 2010's Top 100 Call Centers in the small center category by BenchmarkPortal (News - Alert).

A real estate data aggregator and distributor, Midwest Real Estate Data provides the largest multiple listing service to nearly 40,000 customers, with property information encompassing northern Illinois, southern Wisconsin and northwest Indiana.

“MRED is proud to have been recognized for this achievement by as well respected an organization as BenchmarkPortal,” said Russ Bergeron, CEO of MRED, in a press release.

He further added, “We dedicate substantial time, staffing and resources to our customer service efforts. This award is an acknowledgement that we have done well with our efforts in the Help Desk arena. We plan to extend our efforts to assist our brokers, agents and appraisers, and look forward to continuing to perform at the highest level, not only in our own industry but when compared to others across the country.”

In order to find the “Top 100 in America”, BenchmarkPortal, the source for Contact Center best practices with our Benchmarking, Education and Consulting services, conducts annual statistical analyses of call center operations throughout the world.

Since the year, 1995, BenchmarkPortal have been doing Call Center benchmarking. The company also hosts the world's largest call center metrics database in conjunction with the Center for Customer Driven Quality located at Purdue Research Park, Purdue University (News - Alert).

The BenchmarkPortal team of professionals has gained international recognition for its call center expertise and innovative approaches to Best Practices for the call center industry.

In related news, Midwest Real Estate Data LLC has announced it has entered into an Agreement with Fannie Mae to provide its customers the Fannie Mae Short Sale Assistance Desk (“Assistance Desk”).