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TeleWare Meets New FSA Call Recording Rules with New Solution

By Anuradha Shukla
TMCnet Contributor

TeleWare (News - Alert) has unveiled the first “clientless” mobile call recording solution for financial services organizations. This launch has been made so that these organizations can easily meet the new FSA call recording rules governing conversations on the mobile phone.

This rule come into effect on 14th of November 2011, notes Teleware.

“When, in March 2008, the FSA mandated that all telephone calls should be recorded, the authority made an exemption for calls via Mobile Phones as, at that time, there were technical limitations on the practicality of recording mobile calls,” said Steve Haworth (News - Alert), CEO of TeleWare Plc.

Customers of  TeleWare Mobile Recording will no longer experience any technical limitation as Teleware claims its solution can record any call, to and from most widely available mobile phones on any operating system.

This call, says the company, along with destination, date and time stamp can be held on an encrypted, high availability storage platform for up to 10 years.

Teleware’s new solution also has the ability to interconnect with TeleWare on-premise and hosted telephony applications. These solutions can provide business communications solutions for mobility, personal contact management, messaging and call distribution.

“Our call recording solution is built into the mobile tariff and starts from around £14 per user per month in addition to the standard rental. The solution scales from a small sole trader all the way to an organisation with 10,000 mobile users. Implementation at, say, a small brokerage firm with 20 traders takes less than a week and requires no additional IT equipment on premises,” Haworth added.

Read a related article at TMCnet “TeleWare Updates its SIP Trunking Capabilities.”