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Verba Technologies Expands Central European Operations

Responding to the burgeoning demand for its high-performance call recording and contact center quality assurance solutions, Verba Technologies has expanded its central European operations by opening an office in Budapest, Hungary.

Officials with Verba Technologies said that with an expanded team, the company’s engineers and sales professionals can conveniently assist regional Verba staff, partners and customers in various time zones across Europe, the Middle East and Africa.

Thanks to additional professionals in the region, the company will also be able to increase its sales and support operations.

Company officials said that excellent IT research and educational institutions in the region provide a vital source for growth in the IT sector and will help Verba strengthen its ties to Budapest and Central Europe.

To effectively meet demand for its call recording and quality assurance software and services, Verba plans to add new staff throughout 2011 by tapping into talent pools from Óbuda University and the Budapest University of Technology and Economics (BUTE).

“Over the past 10 years, these universities have played an immense role in educating our talent and hosting research projects that lead to some of our core IP telephony and media processing technologies,” said Greg Kovats, director of product development at Verba Technologies, in a statement.

An alumnus of BUTE, Kovats leads an international team that builds Verba solutions for a worldwide customer base.

TMCnet recently reported that Verba Technologies has extended its reach into the Middle East by entering into a partnership with Electech, a local and regional unified communications solutions vendor.

The Electech and Verba combination is expected to serve local partners and customers in Bahrain, Kuwait, Oman, Qatar, Saudi Arabia, and United Arab Emirates, and officials appear keen to project Verba as an established integrator partner in the region with a local presence. The new branch is also expected to boost Verba's brand presence.

Anil Sharma is a contributing editor for TMCnet. To read more of his articles, please visit his columnist page.

Edited by Carrie Schmelkin