Outbound Call Center Featured Article

Noble Systems Updates Browser Access Tool For Mobile Contact Center Management

By Tracey E. Schelmetic
TMCnet Contributor

While contact centers of old were physical places, today's contact center is more of a concept than a location. Workers may be located anywhere...in satellite offices or even their own homes. Extra support may be provided by back-office workers in another location, and some subject matter experts or managers may need to be able to jack into the contact center from the road. As a result, contact centers today cannot succeed with a robust way to manage contact center operations remotely.

Unified contact center technology solutions provider Noble Systems (News - Alert) Corporation today released Noble Harmony v.2, the next generation of its browser access tool for remote and mobile contact center management.

Noble Harmony v.2 builds upon the flexible, browser-agnostic design introduced in the award-winning Noble Harmony series, enhancing it to improve user interface layout and customization. Noble Harmony v.2 supports multiple browsers and operating systems and is available on tablets, smart phones, laptops and desktops.

“Yesterday’s contact center was a static location limited by desktop hard drives and copper wires,” said James K. Noble, president and CEO of Noble Systems. “That time has passed. Today, Noble Harmony is an integral part of fast, effective contact centers that rely on our flexible premise and cloud-based applications, burstable line capacity and mobile-friendly management tools.”

Noble Harmony v.2 offers unprecedented layout customization that allows managers to arrange how KPI information is displayed on the dashboard, speeds access to frequently-used screens and query a vastly-expanded array of variables. Through Noble Harmony v.2, managers can set alerts to be triggered on specific activities and parameters, quickly find and analyze individual campaigns and agents, manage list assignments and much more.

Noble Harmony v.2 and accompanying Noble mobile solutions are designed to help managers and supervisors operate effectively without being tethered to an individual station by allowing them to monitor real-time activities with handheld mobile devices and tablets on virtually any of the major browser applications.

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