Outbound Call Center Featured Article

Digerati Expands Product Suite with Predictive Dialer Solution

June 02, 2011

Digerati Technologies, Inc., a global provider of cloud communication services, has introduced a cloud-based predictive dialer solution, which has been designed to meet the needs of businesses with call center or telesales departments.

Officials with Digerati said that the Only in The Cloud solution automatically initiates an outbound call, distinguishes between a live person answer and an answering machine or voicemail system, then transfers “live” calls to a call center agent.

Company officials claimed that the cloud-based system increases sales productivity and is ideal for Digerati’s customers seeking to boost the effectiveness of sales campaigns without having to invest in additional equipment or infrastructure.

“Our cloud-based hosted dialer application is sold with bulk VoIP minutes of use, so it highly compliments our global VoIP service and is expected to increase revenue per user,” said Ruben Caraveo, senior vice president of Digerati, in a statement.

Caraveo said that the dialer screens out answering machines, busy signals, disconnected numbers and no-answers to effectively ‘predict’ when a contact will be reached and when an agent will be available.

“Thus, it creates a billable VoIP call when it enables our customers’ agents to speak with live prospects,” he said.

According to company officials, Digerati’s predictive dialer solution also includes voice broadcasting features for delivery of pre-recorded phone messages to a large group of call recipients.

This voice broadcasting solution is ideal for advertisers, politicians, school districts, and non-profit organizations seeking to deliver large volumes of commercial, campaign, or emergency notification messages to constituents or members.

Ken Ryon, senior vice president of engineering at Digerati, added that this is an ideal solution for both outbound and inbound campaigns.

“Its architecture allows us to provide customized scripting solutions to meet the specific needs of any call center. In the near future, we will be adding our Do Not Call (DNC) compliance protection service that will provide customers a cost effective solution to assure State and National compliance,” said Ryon.


Anil Sharma is a contributing editor for TMCnet. To read more of his articles, please visit his columnist page.

Article comments powered by Disqus