Outbound Call Center Featured Article

Convergys Looking for 100 Employees in Orem, Utah Area

Convergys (News - Alert) Corporation, a global provider of relationship management, has announced open positions for 100 full- and part-time positions at its contact center in Orem, Utah.

Apart from benefits such medical and dental insurance, tuition reimbursement, 401(k), and paid and unpaid time off, Convergys also offers employees competitive wages plus performance incentives and paid comprehensive training. Apart from the ability to work a flexible schedule, potential Convergys employees should possess solid customer service and sales experience and strong computer and keyboarding skills. The potential employees must also complete a background check and drug screening, the company stated in a press release.

Convergys hiring process can vary tremendously based on position. General expectations are that most positions are filled in less than 60 days. Additional information can be provided from recruiters during the interview process.

“Convergys clients recognize the importance of providing quality customer service to surviving and thriving in this consumer-driven economy,” said Jeff Green, site leader for the Convergys contact center in Orem. “These positions are ideally suited to anyone who appreciates the value of building strong customer relationships while helping resolve a caller’s questions or concerns.”

On Thursday, June 9 at Convergys, 1409 N. Research Way in Orem, interested candidates from Utah and surrounding counties are invited to attend an on-site Recruitment Open House from 9 a.m. to 4 p.m. New employees will be working for customer service and sales support for a Convergys client in the cable/satellite industry. Interested candidates may apply online at www.convergys.com/careers.

Recently, the company announced it will sell holdings in the “cellular partnerships” located in the Cincinnati metropolitan area to AT&T. The deal is worth approximately $320 million in cash. Convergys spun off from Cincinnati Bell (News - Alert) in 1998. Following this, the company received a 34 percent limited partnership interest in Cincinnati SMSA and a 45 percent limited partnership interest in Cincinnati SMSA Tower Holdings. These two properties are referred to as “cellular partnerships.”

Raju Shanbhag is a contributing editor for TMCnet. To read more of Raju’s articles, please visit his columnist page.