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Miratel Solutions Completes Phase One of Business Expansion Plans

By Meenakshi Shankar
TMCnet Contributor

Toronto based Miratel Solutions, an inbound and outbound call center, eBusiness and letter shop mail house specializing in professional fundraising services, announced the completion of its phase one of business expansion plans.

The first phase of the project at Miratel’s Toronto head office includes; addition of 55 web-enabled contact center workstations; improved telephony and network technology; increased capacity; the addition of eco-friendly business equipment and strategies.

Miratel phase one expansion commenced in April 2011 and the second phase began in June 1, 2011. The company expects to finish by August 2011. Through on-going targeted investment, Miratel said that it is focused in providing the best in professional fundraising services that focus on leaving a positive impression on the planet and the global community.

Miratel’s statement indicated that this investment demonstrates the company's relentless dedication to its clients who require robust, flexible services with an expansive capacity to optimize performance efficiencies and output while remaining financially responsible.

Miratel’s client base includes some of Canada’s largest and most reputable nonprofit organizations who rely on Miratel to provide expert telephone fundraising, lottery management, online fundraising, donation processing and other donor program management services. To date, the company has experienced over 300% growth due to its exemplary quality, extensive service profile and commitment to corporate social responsibility (CSR (News - Alert)) values.

The company said that this continued growth has generated the need for additional expansion and Miratel has seized that opportunity by meshing the best in new technologies while reaffirming the company’s dedication to corporate responsibility.

 “We have built Miratel around the belief that a nonprofit business merits the same care, attention and consideration and our ongoing investment in strengthening the fundraising services we provide is a sign of our unwavering support of that conviction. Plus, we achieve this without increasing costs to our clients, enabling nonprofits to remain fiscally responsible while ensuring donors receive the highest caliber of service," Tracy Ritson, Miratel’s Managing Partner, said in a statement.

Additionally, the company also said that a high regard for the overall environmental impact was a key consideration throughout every phase of the expansion, with measured efforts to minimize waste and lighten their long-term eco-footprint. Keen attention was paid to reusing, repurposing, recycling, responsible procurement and conscientious consumption.

These tactics have proven to reduce project waste significantly and which the company believes to continue to do so in the second phase and beyond while simultaneously complementing Miratel’s existing green initiatives including.