Outbound Call Center Featured Article

Drishti's Ameyo Awarded as the 'Best Contact Center Technology Platform'

By Raju Shanbhag
TMCnet Contributor

Drishti-Soft has announced that the company has won a joint-award for their technology deployment at Department of Transport (DoT), Abu Dhabi, along with their VAR (Value Added Reseller) - City Services. Drishti-Soft is an innovator of Contact Center Software and Enterprise Communications (News - Alert) Applications.

Recognizing excellence in the regional call center sector, the two-day MECC event also comprises of the prestigious MECC '11 Awards Night. Due to the strict process of qualification and selection of winners, the widely celebrated awards have been a measure for distinguished customer services solutions and practice for years. Categories span call center performance, outsourcing practice and specialty contact centers. The company chose we chose City Services Consultancy/Drishti- Soft, for the 'Best Call Centre Technology Platform'.

Expressing the Drishti Vipin Jethi, VP Sales & Head of Business Strategy for EMEA, Drishti-Soft said in a company press release, “After having captured the SMB Contact Center market in India, Philippines, Malaysia and Indonesia, Drishti plans to replicate the success in Middle East region. The award reinstates our promise as a trusted technology vendor for contact centers.”

The Insights team appreciated Drishti's Ameyo Communication Suite as the "Best Contact Center Technology Platform". Drishti-Soft can look forward to some good business in the Middle East, with another award in the kitty and tremendous response from audience at a renowned industry event. This partnership has resulted in this year's Best Call Centre Technology Platform award, by adopting Drishti's Ameyo Call Center technology platform for customer interactions management at DoT.

In July 2010, the company offered its award-winning Ameyo communication suite to enhance its free ambulance service initiative in Gurgaon. Following a medical emergency, most families find themselves in a state of panic. But with SRIMS right there, the patient’s family simply needs to dial the organization’s number and everything is taken care of immediately. SRIMS provides a coordinated 24x7 emergency response service with basic life support ambulances.