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Comcast Continues Investment in Connecticut Economy and Workforce

Comcast (News - Alert) Corporation, one of the nation's premier providers of entertainment, information and communications products and services, is hiring 100 full-time customer service representatives for the company's state-of-the-art call center in Enfield.

The continued commitment of Comcast, to deliver a superior customer experience and to keep up with the explosion of demand for its Xfinity products and services, has very much led to the creation of these jobs. The new jobs created by Comcast will certainly improve Connecticut's economy.

"We look forward to welcoming individuals to the Comcast team who are excited about our products, want a career with growth potential and, above all, are committed to delivering excellent service to our customers," said Mary McLaughlin, senior vice president of Comcast's Western New England Region, which includes Connecticut, in a press release.

The newly hired employees will be responsible for delivering on the Comcast Customer Guarantee, which is a promise by Comcast to hold its products, service and employees to the highest standards and provide a great customer experience the first time, every time.

"We've been working on numerous fronts to improve the customer experience. Our Customer Guarantee is backed by several significant operational changes that are focused on proactively managing our products and systems and giving our employees the most effective tools to help serve our customers," said Jill Stauffer, vice president of Customer Care for the Western New England Region. 

"We've invested in our Enfield Call Center with new technology and tools that proactively monitor our network and product performance 24x7 and let us find and fix issues before they impact customers."

Candidates interested in customer service careers can attend an Open House being held at the call center on Monday, June 27th, from 9:00 AM to 11:00 AM; and from 2:00 PM – 5:00 PM. 

In related news, Comcast Corp. is investing an extra $300 million this year on NBCUniversal, mostly to pay for new prime–time shows in a turnaround effort at broadcaster NBC. Although Comcast says it bought NBCUniversal for its lucrative cable channels, Comcast promised government regulators that it would invest in programming at the broadcast network.

Deepika Mala is a contributing editor for TMCnet. To read more of her articles, please visit her columnist page.