Outbound Call Center Featured Article

Well Known Non-Profit Membership Organization Selects Alpine Access to Deliver Service through Home-Based Agents

By Madhubanti Rudra
TMCnet Contributor

The pioneer of the virtual contact center model, Alpine Access, has been selected by one of the nation's largest membership organizations for people over 50 to provide nationwide support to thousands of its members. Under the contract, the company’s home-based employees will provide assistance to both new and existing members of the organization.

A number of factors influenced the organization’s decision to hire Alpine Access.

First of all, the company has a huge US-based workforce that receives training through Alpine Access University. It reportedly has the proven ability to match agents according to client-specified criteria. The company’s focus on service metrics such as quality and service levels, call volume, and average handle time was another key factor that encouraged the non-profit to hire Alpine Access.

Alpine Access takes pride in its quality of service and the tremendous value its virtual model delivers to clients. It should be noted that Alpine Access has become the preferred choice of all brand-conscious organizations that place a high priority on customer care and satisfaction.

In a press release, Alpine Access explained that since the company’s home-based call center model provides employees with a unique work/life balance, it becomes possible for the company to hire the nation's top 2-3 percent talent based on skills and qualifications. According to Alpine, the company agents are particularly interested in working for the national, non-profit organizations.  In fact, with a large percentage of Alpine Access' employees being members of the client's organization, it becomes possible for the company to provide an important "member serving member" perspective, the company revealed.

“Alpine Access has become the preferred partner for any organization that places a high priority on customer care and satisfaction. As the pioneer in virtual call centers, our mission has been to show the world a new way of doing business – one that improves the lives of employees and produces superior business results. In this new client, we see a similar commitment to service and positive social change,” Christopher M. Carrington, president and CEO of Alpine Access, noted in a statement.

Earlier this month, Alpine appointed Robert N. Pinkerton as the new chief financial officer. Pinkerton holds more than 25 years of experience managing global and domestic financial operations, strategic growth opportunities, M&A and acquisition integration, capital raising, and the investment community, the company noted in an earlier press release.