Outbound Call Center Featured Article

Telrex Unveils Latest CallRex 4.1

By Meenakshi Shankar
TMCnet Contributor

Telrex (News - Alert), a member of the Enghouse group of companies, and a provider of IP call recording and contact center optimization software, unveiled version 4.1 of CallRex Call Recording software.

CallRex Call Recording is noted as an easy and affordable IP call recording and monitoring solution for IP telephony and unified communications systems. The latest release, as indicated by Telrex officials, is focused on newly added granular security options, making it easier for customers to create a Payment Card Industry Data Security Standards-compliant call recording environment.

"Enabling customers to secure call recordings and the sensitive customer data within the recording files was a central focus in our CallRex version 4.1 development efforts," said Bruce Sherman, product manager at Telrex.

Sherman also said that the company has “expanded the levels of security options in the software, secured our network-level communications, and has eventually added ways for customers to forensically audit critical system events like user adds, changes and deletes, and simplified our methods that enable customers to create standards compliant environments.”

Key features added to the new CallRex 4.1 release include; improved password storage in database, secure client/server network communications, 256-bit file encryption with dual key controls for decryption, pause controls for prevention of recording protected data, full audit trail of all system events and updates to the CallRex API.

Telrex is of the opinion that call recording, monitoring, and agent evaluation software are integral components to companies with customer service and customer experience management initiatives. Version 4.1 of CallRex Call Recording comes with added improvements, enabling customers to securely capture customer interactions and monitor calls for process improvement.

“The focus on security is part of our growth initiative this year and satisfies the expanding demands of companies to fully capture all aspects of their customer interactions for quality management, while limiting their liability," added Sherman.

The new release is made available to all customers with an active Telrex Platinum Support Plan.