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Value Place Teams-Up with ContactPoint to Improve Customer Service and Increase Sales

By Madhubanti Rudra
TMCnet Contributor

Sales and customer service company ContactPoint recently announced an addition to its hospitality sector client portfolio. In a press release, the company announced that the nationwide extended stay hotel chain Value Place has hired ContactPoint to record and score customer phone calls.

The hotel chain, which has presence in 175 locations across the nation, made this investment to improve customer service and increase sales.

In the release, ContactPoint explained that its call recording and scoring systems will be used at several Value Place locations. These systems will help Value Place employees and their managers listen to the past interactions with the customers. This will enable hotel authority to evaluate and provide insight into both sales skills and customer service practices and measure accordingly. On the basis of these feedbacks, the hotel can then implement sales and customer service training to achieve industry benchmarks.

Value Place is known for its remarkably affordable weekly rates, rigorous cleanliness standards and secure temporary lodging with an unparalleled commitment to the comfort, privacy and peace of mind of each guest. Currently Value Place franchisees operate in 175 locations, in 27 states. By 2015, the company targets to build over 300 Value Place properties.

“We are so excited to work with a hospitality giant as respected and successful as Value Place,. We are certain that allowing Value Place to hear what their customers hear, and our expertise in phone sales training and customer service will translate into more sales and satisfied customers for Value Place. We are ecstatic to be working with them,” ContactPoint CEO Jason Wells said in a statement.

In a statement, ContactPoint CEO Jason Wells said that his organization is going to leverage ContactPoint technology to improve its overall sales and customer service training efforts.  “ContactPoint has a solid track record of helping companies fine tune their processes in these areas and we are excited to see the results they produce for our Brand,” Glenn McFarland stated in the release.