Outbound Call Center Featured Article

Stamps.com Wins Gold Medal for Innovation in Customer Service from ATA

By Tracey E. Schelmetic
TMCnet Contributor

Stamps.com, a provider of online postage and shipping software, announced that it has won the Gold Medal for Best Innovation in Customer Service at the Call Center Olympics presented by the American Teleservices Association (ATA) West Coast Chapter. The Call Center Olympics is an annual ATA West Coast Chapter event that allows call centers from the western U.S. region to compete for gold, silver and bronze medals.

Founded in 1983, the American Teleservices Association is a non-profit trade organization dedicated to the advancement of companies that use contact centers as an integral channel of operations. ATA members include companies with inbound or outbound contact centers, users of teleservices, trainers, consultants, and equipment suppliers who initiate, facilitate, and generate telephone, Internet, and e-mail sales, service, and support.

While it was a contender in the category of “Best Innovation in Customer Service,” Stamps.com was evaluated by the ATA on its approach and methodology to achieve an optimal customer experience. The company successfully demonstrated its innovation in customer service with impressive statistics. 

“Winning this award validates our commitment to providing an environment that rewards the hard work and innovation of our call center representatives, which translates into a great overall experience for our customers,” said Ken McBride, Stamps.com’s president and CEO.

Stamps.com’s service enables small businesses, high-volume shippers, enterprise shippers and consumers to print U.S. Postal Service-approved postage with just a PC, printer and Internet connection, right from their home or office, eliminating the need for time-consuming trips to the post office. The company targets its services to small businesses and home offices, and currently has PC Postage partnerships with Avery Dennison, Microsoft, HP, Office Depot, USPS (News - Alert) and others.

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