Outbound Call Center Featured Article

APAC Announces New Contact Center in Montevideo, Uruguay

By Anamika Singh
TMCnet Contributor

APAC Customer Services, a provider of global outsourced services and solutions, has opened a new contact center in Montevideo, Uruguay. It is located in Aguada Park, an international center for global services situated in the free zone area of Montevideo. APAC will occupy three floors of the building with initial capacity for 630 customer service associate workstations.

This APAC location is expected to generate at least 300 new jobs in Montevideo in 2011. The jobs will include customer care, technical support, sales, and back office positions. The center will offer business-to-business and business-to-consumer solutions.

"The development of the Montevideo site is an important step in APAC's global growth plan," said APAC CEO Kevin Keleghan.

"APAC chose to do business in Uruguay because of the country's robust economy, pro-business climate, high-quality workforce and solid technical and utility infrastructure. We appreciate the confidence put in us by the clients we serve at the Montevideo site. Our clients share our passion to deliver high quality, exceptional customer experience with each interaction," Keleghan added.

Customers demand a great customer experience with prompt customer service and superior accuracy rates. The company helps enhance bottom line, while continuing to deliver quality services. At APAC, our nearly 40 years of experience providing customer care outsourcing solutions with BPO services enables us to cover the entire spectrum of the customer experience from online research to processing your order. These tailored solutions leverage deep industry expertise to provide a superior customer experience, as well as the ability to promptly change gears should strategy change overnight.The company has been delivering an exceptional customer experience to customers during any aspect of sales cycle to increase brand loyalty from an offsite location. 

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