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Verizon Ranked High For Excellence in Customer Care

By Mini Swamy
TMCnet Contributor

Verizon Wireless (News - Alert), which claims to be the provider of the nation's largest and most reliable 3G network and the fastest, most advanced 4G LTE network in the world, received accolades from J.D. Power and Associates for excellence in customer care.

It was ranked highest among the major national wireless phone service providers in the J.D. Power and Associates' 2011 Wireless Customer Care Performance Study - Volume 2. that was released recently. Verizon Wireless received a score of 770 in Customer Care, a figure that was well above the industry average.

"Our goal at Verizon Wireless has consistently been to offer an outstanding customer experience, and our standing in this latest survey is yet one more signal that our customers vote us the best wireless company in the U.S.," said John Stratton (News - Alert), executive vice president and chief operating officer of Verizon Wireless, in a press release.

During the first half of 2011, customers of the four major U.S. provided feedback and this formed the basis of the study that was conducted by J.D. Power and Associates.

Customer Retention and customer satisfaction are not new to Verizon. This is because its networks are fast, it offers reliable wireless voice and 3G data services and the most advanced 4G LTE (News - Alert) network, provides award-winning customer service and superior quality products and has a dedicated commitment to constant innovation and improvement.

Stratton, noting that the future strategy of the company would remain unchanged, said, "We will continue to work hard to ensure that our customers can count on the best network; the best service, and the best lineup of smartphones, tablets and other innovative and reliable wireless devices from the best wireless company: Verizon Wireless."

In other news, Verizon Wireless was honored for the ninth consecutive year by the Alliance for Workplace Excellence and was also named a Health & Wellness Trailblazer, a distinction presented to companies that promote professional fulfillment and personal wellness -- at work, at home and in the community.