Outbound Call Center Featured Article

Wipro BPO Selected as TalkTalk's Strategic Partner

By Deepika Mala
TMCnet Contributor

TalkTalk Telecom Group PLC, UK’s premier provider of value for money fixed line broadband and voice telephony services to consumers and business users, has chosen Wipro (News - Alert) BPO as one of its strategic partners for its outsourced contact centre operations.

Wipro BPO, the Business Process Outsourcing arm of Wipro Technologies (News - Alert), is one of the largest BPO service providers on a global delivery platform. As a strategic partner, it will be responsible for the creation of a new service center in India to support the group’s resident customers.

By working together with TalkTalk, Wipro will help to improve the overall customer experience, including the implementation of new CRM technologies.

“Wipro’s engagement with TalkTalk reinforces our leadership as the long-term strategic partner equipped to help global corporations transform their businesses using our process and technology capabilities. We are delighted to work with TalkTalk and help them strengthen their leadership position in the market place,” said Manish Dugar, senior vice president and global head, Wipro BPO, in a press release.

With expertise, particularly in the use of new technologies, Wipro will help TalkTalk to deliver further improvements in our customers’ experience over the years ahead.

Wipro BPO provides onshore, near shore, offshore and hybrid delivery options with operations in more than 28 centres in 11 countries. Its services involve a broad spectrum of customized outsourcing capabilities leveraging both cross industry and industry specific solutions focusing on sector such as Banking and Financial Services, Insurance, Retail, Consumer Products & Goods, Energy & Utilities, Healthcare and Pharmaceutical industries.

In related news, Wipro BPO has been recognized by Gartner (News - Alert), Inc. in the Leaders quadrant in the report “Magic Quadrant for Comprehensive Finance and Accounting BPO, Global,” authored by Cathy Tornbohm and published June 29, 2011.

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