Outbound Call Center Featured Article

Customer Interaction Solutions Presents 2011 IP Contact Center Technology Pioneer Award to Zultys

By Nathesh
TMCnet Contributor

Zultys (News - Alert), a provider of unified communications solutions, asserted that its contact center solutions have won the 2011 IP Contact Center Technology Pioneer Award from Customer Interactions Solutions (CIS) magazine, the voice of the call/contact center, CRM and teleservices industries.

Zultys claimed that its flexible contact center solutions fulfill a wide range of customer service and contact center needs – from high capacity customer service operations across multiple locations to a company’s day-to-day call and front office demands.

The Zultys Inbound Call Center (ICC) software is a complete software package for the Zultys MX family of IP PBXs (the MX250 and MX30) that handles incoming calls to a group of agents, distributes the calls based on specified rules. It then lines them up when agents are not available to answer the calls in real-time. It lets clients to connect to their agents located anywhere in the world via broadband internet. Whether a company has a handful of agents in a support group or every employee is an agent in a call center, the ICC solution from Zultys can scale to meet one’s requirements and supercharge their call center.

Officials with Zultys noted that they are honored to receive this accolade from such an established and well-regarded publication. The award recognizes their innovation in IP and contact center technology as their strong reputation in the industry. They look forward to continuing to bring state-of-the-art solutions to market that empower businesses to collaborate effectively.

Rich Tehrani (News - Alert), CEO of TMC added that technology is the key to the success of any call center. This award program acknowledges the achievers in the advancement of call center technology and distinguishes the best in the IP contact center technology. TMC (News - Alert) is pleased to honor Zultys with an IP Contact Center Technology Pioneer Award for bringing superior, groundbreaking technologies to market while providing high-quality and advanced applications.

Winners of the IP Contact Center Technology Pioneer Award are highlighted in the July 2011 issue of Customer Interaction Solutions magazine.