Outbound Call Center Featured Article

Broadview Wins People's Choice Stevie Award for OfficeSuite ACD

By Nathesh
TMCnet Contributor

Broadview Networks (News - Alert), a network-based business communications provider, has its Automatic Call Distribution (ACD) and Recording solution OfficeSuite ACD to thank for winning a People’s Choice Stevie Award in the Favorite New Telecom Product or Service category.

Presented by the American Business Awards (ABA), the Stevie Awards were created to honor and generate public recognition of the achievements and positive contributions of organizations and business people worldwide. All U.S.-based organizations are eligible to participate in the premier business awards program. The winners of the Stevies were honored at the ABA awards banquet on June 20 at the Marriott Marquis Hotel in New York City.

TMCnet reported that OfficeSuiteACD is integrated with OfficeSuite, a hosted IP phone solution from Broadview. OfficeSuite ACD provides robust call center capabilities including advanced call routing, call recording, out-of-the-box reporting, queuing, and dashboard functionality to business customers.

Broadview explained that with OfficeSuite ACD, businesses get a comprehensive and highly flexible suite of enterprise-class incoming call routing options that can help to improve customer satisfaction without any new capital for equipment or additional IT resources. OfficeSuite ACD is easily managed “in the cloud” and administered from anywhere via a web browser.

Officials with Broadview exclaimed that they are very gratified to receive the People’s Choice Stevie Award for OfficeSuite ACD in the Favorite New Telecom Service category and are delighted by the response from their supporters. Broadview is committed to developing services that not only help business become more productive, but that also bring true enterprise-class features and capabilities to SMBs without the need to spend scarce capital for new equipment, software, or additional IT resources.

OfficeSuite ACD features other advanced functionality such as: customized call distributions based on agent skills, such as technology expertise, language, experience and more or any other business rules or policies; built-in mobility features that support work-from-home and mobile workforces, including integration of cell phones; real-time reporting and call center dashboards; management tools for call scoring and agent evaluation; and more.

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