Outbound Call Center Featured Article

Miratel Solutions Introduces Workplace Diversity Policy to Further Consolidate its Corporate Social Responsibility Policies

By Calvin Azuri
TMCnet Contributor

Miratel Solutions, an inbound and outbound call center, eBusiness and letter shop mail house, has effectively strengthened its Corporate Social Responsibility values with the introduction of a formal Workplace Diversity Policy.

The Workplace Diversity Policy effectively reflects Miratel's commitment to eliminating discriminations based on race, color, nationality, national or ethnic origin, religion or religious belief, sex or marital status, family status, sexual orientation, disability or age for its current and future employees.

In a release, the company announced “Our collective goal at Miratel Solutions is to build an inclusive, accessible, responsible and safe work environment welcoming to, and allowing of, all employees to contribute to their full potential by having their diverse strengths and needs recognized and supported.”

With a 350 strong diverse workforce, Miratel's Workplace Diversity Policy will be applicable in the areas of recruitment and selection of future employees, in imparting requisite training and in setting up of conducive working environment for all its employees. It will also apply to pay and work role assignment and include growth opportunities for its employees.

Miratel is aware that the success of company policies is dependent on the actionable efforts of its employees. To elicit individual contribution for driving the Workplace Diversity Policy, employees will be expected to build and encourage strong working relationships. Employees will extend their respect to each other and not be prejudiced over each other’s views and ideas. Employees are expected to maintain workplace structures, processes and systems and respect diverse thinking and perspectives aimed at boosting business goals. Employees will use the strength of their diverse backgrounds, skills and talents to foster conducive working environment, inculcate an appreciation for diversity and encourage employee participation. Under the directives of the policy, employees will be expected to discourage any harassment and unlawful discrimination, display solidarity in communications, disperse any problems in the workplace quickly and sensitively and add to the value of diversity in the workplace.

Employees will be expected to adhere to the principles of workplace diversity and comply with the company's Workplace Conduct Policy, Company Property & Work Environment Policy, Workplace Violence & Harassment Prevention Policy, AODA Customer Service Policy and Occupational Health & Safety Policy.

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