Outbound Call Center Featured Article

Global Connect Delivers Dialing Intelligence to its Customers

By Anuradha Shukla
TMCnet Contributor

Global Connect (News - Alert) is putting powerful dialing intelligence into the hands of its customers with the launch of the first fully integrated score-based dialing solution from the cloud.

The company has partnered with Global LiquidEdge Solutions, a provider of collection scores and workflow optimization solutions.

Global Connect provides cloud-based hosted dialing and communication services. The new solution leverages its hosted dialing solution and best time-to-call reporting with Global LiquidEdge's collection scores and call sloping strategies to deliver improved liquidation and lower overall call expense.

The score-based dialing solution from the cloud can seamlessly analyze clients' dialer lists, scores them for collectability, and then dials with precision and appropriate frequency.

Global Connect's scoring solution also enables users to upload the entire file to Global Connect's cloud and let the system do the work. The company notes that this file will be dialed optimally according to the collectability of the account.

"The use of collection scoring and call sloping strategies, coupled with the utilization of an effective dialing program, will prove to be a key differentiator in this market. We are excited to be partnering with a company such as Global LiquidEdge," said Darrin Bird, chief operating officer of Global Connect.

"We are very excited to team with an industry leader such as Global Connect. Together we offer very compelling solutions for collection call centers to improve their collections," stated Rick Wittwer, president of Global LiquidEdge. "Now a call center can target accounts most likely to pay, dial them at the best time-to-call, and apply call sloping to optimize each call made."

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