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Healthcare IT Provider Anthelio Unveils Physician-Staffed Clinical Help Desk

By Rajani Baburajan
TMCnet Contributor

Anthelio, a provider of healthcare information technology services and business process solutions for hospitals and other healthcare providers, has launched IT-ology, a help desk staffed by physicians and other clinicians.  

Leveraging the 24/7 IT-ology, physicians will have an expert resource who understands the clinical implications of the doctor’s technical concern.

Moreover, physicians and clinicians can navigate sophisticated technical issues that arise during EHR implementations, while guaranteeing minimal hold times to allow physicians to spend more time with patients.

“As hospitals advance to more sophisticated levels of EHR usage, we are seeing a dramatic  shift in the percentage of help desk calls that are clinical in nature, from 7 percent historically to more than 30 percent today,” said Wendy Whittington, chief medical officer of Anthelio, in a statement. 

“Given rapid advances in EHR technology and government mandates and incentives around meaningful use requirements, we expect both the volume and the sophistication of questions to continue at this level for the foreseeable future,” Whittington added.

IT-ology is designed to provide physicians with on-demand resources to support rollout and effective use of electronic health records (EHRs).

As part of this new service, Anthelio employs physicians and other clinicians with experience and certification in Epic, Cerner (News - Alert), McKesson, MEDITECH, GE and other clinical applications. 

The desk will be able to provide physicians with the kind of high-touch, on-demand peer resource they need to support EHR deployments while maximizing the time they have with their patients.

Recently, Anthelio announced the appointment of David White (News - Alert), a seasoned hospital executive and entrepreneur, as the company’s independent director.

White recently served as president and chief executive officer of IASIS Healthcare. Under his leadership, IASIS Healthcare has grown annual revenues from $815 million to more than $2.6 billion and has made significant advances in healthcare information technology