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Donegal Focuses on Increasing Inbound Call Capacity, Improving Customer Service by Setting Up Call Center Operations in Dublin

By Calvin Azuri
TMCnet Contributor

Established in 2008, Donegal Importers was created to support small businesses in Ireland expand their base of operations across the United States. As businesses expanded, the inbound call volume has substantially grown. In order to address the issue of increase in inbound call volume and to improve the quality of customer service provided, Donegal has announced the opening of a Call Center in Dublin, Ireland. 

In a release, company CEO John Murray, said, "We have been fortunate to grow our business over the past 3 years and look forward to having a call center in Dublin, Ireland to aid in all orders and customer service issues. In the past if an issue arose over shipping or a question needed to be answered on color or size our customers want to be able to communicate with an individual not a computer. We feel having a customer service representative in Dublin, Ireland is the best resource we can provide when someone has a question about an Irish product."

The company was started by Murray who has spent more than two decades in the marketing and management sector and has a long and equally impressive history in product development within the export and import business. Donegal has successfully helped Irish products find a place across popular retail stores in the U.S.

Currently, more than 140 stores across the U.S. display and sell products made by Irish-based small businesses. Donegal sells Irish products at important fairs and festivals in the U.S., as well as through a retail outlet located in Manahawkin, NJ, allowing the company to run around the clock business operations.