Outbound Call Center Featured Article

Global Connect Introduces GC1 Peak Dialer

By Mandira Srivastava
TMCnet Contributor

The cloud-based services are becoming popular due to their flexibility, fast deployment time and cost-effective model.  Global Connect (News - Alert), a provider of cloud-based hosted dialing and communication services, has launched GC1 Peak Dialer, a hosted cloud-based dialer platform designed to help collections clients reach contacts quickly, easily, and cost effectively.

"In today's economic climate, clients are actively looking for tools and systems that help them accomplish more with less," said Darrin Bird, Chief Operating Officer of Global Connect. "Since there are no upfront fees, hardware or software expenses, the GC1 Peak Dialer's hosted cloud-based system offers a solution that is as economical as it is effective."

According to a press release, this new Global Connect's hosted dialer functionality will help clients increase agent productivity, while keeping operating costs low.

GC1 Peak Dialer utilizes cloud-based technology offer direct agent login, unique login, call monitoring module, and easy customization.

Direct agent login enable agents to log in directly to the dialer for campaigns such as Direct Connect Predictive Dialer campaigns, or can utilize web portal log-in for RPC Predictive Campaigns. The system offers a secure and unique login for each agent into the GC1 Peak Dialer.

With this updated functionality, Global Connect’s hosted dialer offers custom and default settings for pacing algorithms, call hold queues, disposition codes, agent prioritization and call routing, and the customization of the debtor data that appears on the Agent Screen Pop screen.

Additionally, GC1 Peak Dialer also provides all of the existing features of Global Connect's voice messaging system, along with Global Connect's compliance, reporting, analytics, and security modules.