Outbound Call Center Featured Article

Portal Claims Changes Call Center Address Look-up Software to Postcode Anywhere

By Calvin Azuri
TMCnet Contributor

By moving its call center address look-up software to Postcode Anywhere, Portal Claims, a Kent-based financial claims company announced that it has effectively managed to cut business costs. The company carried out careful evaluations of the Postcode Anywhere service and found that it was not only easy to switch to, but the service is much faster.

In a release, Robert Allen, group operations manager of The Portal Group said, “On the claims side, we help people recover their money when they have been miss-sold a financial product. The company offers a friendly and efficient ‘no-win-no-fee’ service, and since its inception in 2004 has secured millions of pounds of compensation for its clients. We have several FSA-authorized businesses within the Portal Group and absolutely believe in treating customers fairly at all times – and can quickly spot when others do not have their customers’ best interests at heart. With a telesales team of 40, we needed an address finder and validation service which we could deploy group-wide to improve the accuracy of our data, while reducing keystrokes and costs. We deal with very sensitive personal financial information and it’s critical that any written communications get to the right recipient. Address validation alleviates the risk of errors and helps fulfill data protection obligations, which we take very seriously.”

After increased use of its call center technology was used to power auto-complete addresses, Portal Claims was informed by its current software supplier that the increased usage would cause a huge price hike. To avoid the hike in business costs, the company started looking for cost-effective alternatives. Postcode Anywhere presented the company with quick and easy application integration. The service has been designed for easy configuration and offers enhanced user experience, while providing users with substantial savings in both time and costs.

Postcode Anywhere’s managing director Guy Mucklow said, “In any market it’s imperative to ensure the tools your business has brought on board to make things faster and improve efficiency don’t end up costing you too much money. At Postcode Anywhere we simply don’t feel there should be any compromise on price, ease of integration or the customer service you receive when it comes to procuring enterprise-level address look-up software. We believe the success of this approach is reflected in Postcode Anywhere’s majority market share in address look-up for websites, and in the fact we continue to make inroads into the market for desktop, call centre and other office-based address capture. We’re thrilled Portal Claims has made the switch to Postcode Anywhere. It’s another testament to the fact that enterprise-level businesses are responding to what we’re trying to achieve, and can only improve the industry as a whole.”

For more information about Portal Claims, please visit www.portalclaims.co.uk