Outbound Call Center Featured Article

Convergys Announces Expansion in the Philippines

By Tracey E. Schelmetic
TMCnet Contributor

Cincinnati-based outsourced call center services provider Convergys (News - Alert) has announced its intent to expand its operations in the Philippines. The company, which has 70,000 employees in 68 facilities worldwide including one in Cebu, Philippines, says it plans to continue and broaden its relationship with that country, said Convergys president and CEO Jeffrey Fox said during a courtesy call with Philippine President Benigno Aquino III.

“I met with President Aquino to re-emphasize the partnership and growth opportunities that Convergys and the country of the Philippines have together and to confirm our long-term commitment to invest in the Philippines,” said Fox during the meeting with President Aquino at the Guggenheim Room of the Omni Berkshires Hotel, New York.

Fox indicated that Convergys plans to partner with the Philippine government in its advocacy to alleviate poverty, provide more jobs, and spur economic growth through its commitment to invest in the Philippines, reported the Manila-based news site Sun.Star

Fox thanked President Aquino for all the help he has provided to the BPO industry in the Philippines, and indicated that Convergys, in turn, plans to help the Filipino call center outsourcing industry flourish.

“We appreciate everything that the government does to make sure that we're good partners,” said Fox.

In a related news item, late last month, Convergys announced the appointment of Maria Victoria (“Ivic”) Mueco as country manager for Convergys’ customer management operations in the Philippines.

Mueco is assuming the Country Manager role from Marife Zamora, who is now the Managing Director for Convergys’ Customer Management operations in Asia Pacific, Europe, the Middle East, and Africa.

For more information about Convergys, visit www.convergys.com