Outbound Call Center Featured Article

IBM Expands Call Center Operations with 175 New Jobs in Delaware

By Jamie Epstein
TMCnet Web Editor

IBM (News - Alert) Corporation revealed this week that it has added 175 jobs to its call center operations located in Daleville, Delaware in order for call agents to handle incoming calls from multiple clients. IBM initially opened its Daleville call center in 2008, at a former outlet mall along Interstate 69.

The new employees will be working at IBM’s Heartland Business Center, joining the ranks of 500 call center workers who already report to this location on a daily basis. IBM revealed that the new workers have already successfully completed the training process and will report to work on Monday, an article stated.

Additionally, the Delaware County Redevelopment Commission will allow for tax-increment financing funds to be utilized as an incentive to bring the new jobs to the Daleville area.

In related call center operations news, TMCnet recently reported that Knowlagent, a provider of call center operations is helping outsourcer workers meets the demands of raising revenues while improving overall agent efficiency and performance .

How do they do this you ask? Well, through RightTime, Knowlagent’s call center agent productivity platform which will not only help to reduce the cost of shrinkage that is usually attributed to mandatory off-phone activities such as coaching or internal training, but will also help to elevate the level of overall call center operations.

Because of Knowlagent’s solutions, outsourcers are no longer required to constantly update equipment. By seamlessly implementing this platform into outsourcing operations, dramatic improvements to productivity and overall customer service can be seen right away at a cost-effective price.