Outbound Call Center Featured Article

Call Center in Colorado Growing at Such a Rapid Pace that it Needs to Hire New Employees

By Jamie Epstein
TMCnet Web Editor

Fort Collins-based call center Center Partners, have revealed plans to hire a large amount of workers for its Colorado centers. The company, which in charge of handling inbound calls for orders, customer service and help support would like to have the 275 full-time workers hired by December.

Nate Litchfield, director of operations stated in a recent article that around 175 of the new 275 employees will be working in conjunction with Center Partner's Fortune 500 credit card company. The unnamed credit card company has seen rapid growth as of late, initially only requiring about 120 call center employees with the number now growing to about 600 in Fort Collins, Litchfield said.

A majority of the new positions will be full-time and have different work hours ranging from 5 a.m. to 10 p.m. Mondays through Sundays, Michelle Entwistle, senior human resources recruiting supervisor commented.

First opening its door in Fort Collins in 1997, Center Partners is actively seeking "people who do well in a fast-paced environment”, Entwistle added.

These newly opened jobs will help multiple unemployed individuals in the area, with the current numbers upwards of 10,000 unemployed Larimer County workers, Lew Wymisner, assistant director of the Larimer County Workforce Center revealed.

In related news, FurstPerson, a provider of a call center hiring software solutions through a software as a service (SaaS (News - Alert)) model recently penned a blog entry in regards to how last month at the International Customer Service Association (ICSA) conference in San Antonio, Texas, Barbara Morrison, a human resources director for Suddenlink Communications, and Jeff Furst, president and CEO of FurstPerson, presented a case study entitled “Separating Myth from Fact: Hiring for Peak Performance and Service.”

Within the blog post, FurstPerson highlighted three important strategies that will help call center hiring managers to separate truth from fiction when creating and carrying out all call center hiring procedures.