Outbound Call Center Featured Article

1-800 We Answer Call Center Ranked 1995 on Inc. 500|5000 List

By Rajani Baburajan
TMCnet Contributor

1-800 We Answer Call Center, a call center service provider, announced that Inc. magazine has ranked the company at No. 1995 on its fifth annual Inc. 500|5000, a listing of the nation's fastest growing private companies.

“Our team is proud of what we have achieved as a company over the past year, and we're honored that we are once again ranked in the top 40 percent of companies listed on the Inc. 5000,” said Robert Porter, president and CEO of 1-800 We Answer, in a statement.

Focusing on providing inbound telephone customer service support, the live operators answering phones are the front line in providing crucial communications outsourcing services that allow thousands of businesses to maintain and grow their own customer base.

“It's important to recognize that our customers' loyalty plays a role in our stability as a company. Our clients' recommendations of our call center and answering services have helped fuel that growth. We work hard to keep our call center's customers happy by ensuring the integrity of their communications lifeline,” Porter added.

1-800 We Answer operates a network of call centers headquartered in New York City with regional offices in Boston, Philadelphia, Montgomery, Baton Rouge, Kansas City, Miami, and Jacksonville. During the past three years, a combination of sales and acquisitions has increased the company's revenue by 127 percent. 

Special call center services include telemessaging support for federal, state and local government agencies and offices, and call center support for higher education and nonprofit organizations.

 The company employs a workforce of seven hundred people in thirteen call centers across seven states. 1-800 We Answer's bilingual operators provide call center support nationwide for the healthcare industry, the insurance industry, law firms, multichannel retail customer service, and general business.

Recently, 1-800 We Answer announced the acquisition of Ameritel, a provider of inbound telemarketing, e-business, and voicemail services. Ameritel will now help in augmenting 1-800 We Answer's presence in the Southeastern United States alongside the company’s three other regional locations in Jacksonville, Miami and Baton Rouge.