Outbound Call Center Featured Article

Yesso BPO Selects Ameyo

By Anil Sharma
TMCnet Contributor

Yesso BPO, a provider of contact center software and enterprise communications applications, has selected Ameyo Communication Suite for managing critical outbound process.

Ameyo scored in ease-of-use and effective support to replace existing call center solution at Yesso Global Services.

The prompt and efficient direct support from Drishti was another incentive for Yesso.“We were using a well renowned European based dialer for our international dialing campaigns. The solution was working well but was rigid towards the dialer configurations our processes required. Also the third-party support system was a problem. We decided to switch and chose Ameyo,” said Yethish Kumar, executive director of Yesso BPO, in a statement.

Kumar said that the solution was highly efficient and surprisingly easy-to-use. The UI's were very well-designed that simplified the IT management considerably. Drishti team was quite responsive and quick to resolve all tech support issues.

“We plan to increase our Ameyo-reliance further," he said. Kamesh T, sales manager at Drishti-Soft said that Ameyo Communication Suite is an award-winning solution that has patent-pending development platform at the core.

“The SOA and MDA (News - Alert) based solution architecture makes it extremely easy to adapt to business requirements. Also, the user-interfaces of Ameyo have been designed to simplify both operations as well as solution management. Ameyo presents a feature-rich technology package that is capable of delivering even in very demanding business set-ups," said Kamesh T.TMCnet in August reported that Drishti, a provider of contact center software and enterprise communications solutions, had announced that Selfinity BPO, a global sales and marketing company, has selected its Ameyo call center software platform.

Drishti’s Ameyo is an all-in-one contact center software with high-end capabilities for inbound, outbound and blended processes of large contact centers. It seamlessly maps to the existing business processes of an enterprise.

The solution delivered more connects and ultimately better resource performance at Selfinity BPO. It helped the company solve the problem of downtime that was eclipsing their business productivity.