Outbound Call Center Featured Article

Alpine Access to Offer Targeted Selling Capabilities to Business Customers

By Nathesh
TMCnet Contributor

Alpine Access, a provider of virtual contact center solutions and services, announced that it is going to offer targeted selling capabilities to a Fortune 100 financial services client’s select group of business customers. The company’s At-Home Workforce is supposed to increase the client’s revenue with personalized selling.

The company claimed that its Alpine Secure Remote Solutions provide the ultimate in data protection and were specifically developed to address the needs of securing a home-based workforce. These solutions give Customer Care Professionals (CCPs) secure access to the resources, applications and tools they need.

The Fortune 100 financial services client will have its select in-bound callers redirected to Alpine Access’ team of specially trained virtual customer care and professionals. The callers can receive info about new benefits and services and at the same time have their customer needs addressed and strengthen existing relationships. In addition to the quality of agents, Alpine Access was chosen to handle this client's new line of business due to the scheduling flexibility of its employee-based virtual @home business model.

Businesses today require customer care solutions that are low cost, high quality, flexible and secure. Alpine Access asserted that it delivers on this challenge, time and time again, with at-home experience, exceptional employees, PCI (News - Alert) level 1 compliant infrastructure, and proprietary workforce management tools.

Officials with Alpine Access ascertained that their home-based workforce is comprised of more mature professionals with an average of 15-20 years of experience. For this reason, their employees are able to better empathize and connect with customers, thereby creating opportunities for selling additional services. Helping clients generate revenue, while also providing the highest level of service, gives them a strong a competitive edge and is one of the reasons so many iconic American brands are home-shoring their customer service with them.

In other news, Alpine Access recently announced it has been selected by a leading on-demand video Internet subscription service company to develop virtual learning curriculum for hundreds of employees in locations throughout North America. Once developed, the multi-faceted, eLearning program will be delivered using Alpine Access' integrated talent development platform, including a proprietary, cloud-based learning and content management system.