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C3 Expands Operations with New Contact Center in Bulgaria

By Anil Sharma
TMCnet Contributor

C3 (News - Alert)/CustomerContactChannels (C3), a global provider of customer management solutions, is all set to expand operations with a new contact facility in Sofia, Bulgaria.

Officials with C3 said that the new facility, slated to open immediately, will initially service a global travel client.

The center will have capacity of over 500 multi-lingual customer service representatives.

Company officials pointed out that C3 plans to significantly expand its European operations over the next year, a move driven by increased interest in European centers from existing and potential clients.

Bulgaria is to serve as a strategic location for business growth and C3's European expansion.

"We've seen substantial growth in the European market and we want to make a long-term commitment to the region," said David Epstein (News - Alert), CEO of C3, in a statement.

Epstein said that the company is looking to strengthen its presence in Europe by offering the same unique services and solutions it has come to be known for, but with a distinctly European focus.

Foreign language capabilities at the new contact center include more than 17 languages from French, Spanish and German to Turkish, Russian and Polish. Workforce training classes have already begun; however, hiring will continue through December.

Rick Ferry president and COO C3 said that it's only natural that C3 move to strategic locations throughout Europe to better serve the clients.

“We are extremely impressed by the superior quality of the workforce in the region," said Ferry.

He said that this new center will not only serve a significant role in expanding the company’s European operations, but will also allow it enhanced capabilities for other clients across the globe.

C3 manages facilities and provides services across the globe, including Asia, Europe and the Americas.

C3 provides a full range of customer contact management services and solutions for corporate clients in a variety of industries.