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EXTENSION Enables Cisco Healthcare Customers to Take Advantage of Its Clinical Alerting Solutions

By Nathesh
TMCnet Contributor

EXTENSION, a provider of solutions for facilitating instant communication between patients and clinicians, announced that all Cisco (News - Alert) healthcare customers can take advantage of its clinical alerting solutions which have been integrated into Cisco’s UC platform.

EXTENSION  aggregates data from various clinical systems including patient and staff directories and allows operators to view relevant information in a single agent console to better interact with the caller. The company asserted that its solution integrates with Cisco Unified Contact Center Express Premium to enable operators to efficiently handle inquiries via intelligent agent workflows.

Also it is the only vendor of its kind that integrates with Cisco's entire panel of call processing systems including Cisco's UC500 for smaller healthcare organizations, CME for medium-sized facilities, and CUCM for enterprise hospital systems.

Officials with EXTENSION exclaimed that because they support all of Cisco's Communication Manager products they can offer Cisco clients the ability to have alerting and messaging married with all of their facilities, including those not in the hospitals such as ancillary lab and radiology offices, as well as ambulatory physician offices.

This is very important as the trend is more and more hospital systems owning the full continuum of care in a community including these off-site services. Their solutions are designed to match that current trend.

EXTENSION Device Messaging enables individuals or groups to receive secure, non-SMS, text-based messages on their preferred end device. It also quietly connects users in the hospital’s communications network, which ensures critical information is delivered quickly and effectively regardless of the recipient’s location.

These EXTENSION clinical alerts and notifications can be delivered to Cisco's 7900 series IP handsets, desktop phones, Cisco Contact Center, as well as the Cius tablet and even HIPAA-compliant text-based messages can be delivered via the Cisco VoIP phones.

EXTENSION’s solutions allow a hospital system the flexibility to have one alerting and messaging solution to match all of their Cisco communication systems, large and small, in any environment.