Outbound Call Center Featured Article

Resource Blog Site Launched by Sound Telecom

By Carolyn J Dawson
TMCnet Contributor

A resource blog site has been created by Sound Telecom. A multi-dimensional forum has been created by pooling in the expertise of the company’s management staff. The forum will not only make favorable branding impressions but also teach the art of professionally handling inbound and outbound phone traffic. With its experience of twenty five years, the company also makes suggestions to avoid pitfalls commonly encountered with incoming and outgoing company telephone traffic.

In a release, Michael LaBaw, CEO of Sound Telecom, said, “It is my goal to provide the extensive resources and expertise of our seasoned management staff to businesses that are currently using or are considering using call center and telephone answering services.”

A multi-discipline executive management perspective in addressing common issues and pitfalls is provided by the Sound Telecom blog. These issues and pitfalls are encountered in daily telephone communication. One of these issues is an unanswered phone or a phone ringing too long. Repeated attempts are required at times to connect due to busy phone lines. Other issues include harried receptionists answering phones, abrupt placing of callers on hold and an unwieldy voicemail labyrinth exasperating callers. The blog also addresses issues like dead silence encountered by callers while holding; poor connections, call dropping and other issues related to cell phones; and language and cultural barriers between the caller and agent.

A well-rounded perspective is provided to the users of the blog. Several management staff of Sound Telecom are on the blogging team. These include: CEO Michael LaBaw, COO Brian Gabriel, CFO Sydney Diamond, Director of Customer Relations Cheryl LaBaw and Call Center Operations Manager James Rader.

Weekly contributions are made by each team member to the blog. A seasoned perspective by industry experts is therefore made available to participants. Participants are encouraged to ask questions to the blogging team. Apart from getting advice, participants can find information about call center and telephone answering services. Participants are ensured prompt answers from the blogging team. The variety of roles performed by the blogging team is capitalized to give the multi-dimensional perspective.