Outbound Call Center Featured Article

Trisys Releases Tapit NOVA

By Anshu Shrivastava
TMCnet Contributor

Trisys Corp. has said that it is giving businesses more control over their telephone expenses with the release of Tapit NOVA.

The new offering expands on the features offered in the company’s flagship Tapit call accounting software.

To business owners and managers, Tapit NOVA provides the ability to control telephone costs. In addition, it also helps in increasing employee productivity, identify fraudulent use of telephones, better manage personnel, allocate cost to various cost centers and generate additional revenue.

Company officials said that the software is designed to work with telephone systems that provide call detail record (CDR) and station message detail record (SMDR) information. Moreover, since it comes with the ability to interface with these systems, it can monitor IP addresses, multiple extension fields, multiple trunk fields, on-hold duration, ring duration, DNIS fields and more.

Additionally, Tapit NOVA delivers trunk analysis reports. Company officials said that these reports show when all trunks were busy, daily trunk status, peak hour activity by trunk, a trunk group summary by hour and date, a trunk summary by hour and date and trunk detail activity by hour and date. 

Additional features include new special reports -- i.e. abandoned calls, on-hold time and ring time reports; transferred call and station to station reporting; DNIS reporting; an incoming calls pricing option and more. 

Privately-held New Jersey corporation Trisys specializes in telephony-based software solutions primarily for business use to address accounting, regulatory compliance, call center performance, security, and remote workforce supervision.

Earlier in November, the company announced that its products are used in over 30,000 facilities.