Outbound Call Center Featured Article

PowerNet's Call Center Solutions Includes Inbound SIP DIDs

By Carolyn J Dawson
TMCnet Contributor

Inbound SIP DIDs have been added by PowerNet Global (News - Alert) to their call center solutions suite. The company’s outbound calling solution, NetDialer, will be complemented by Inbound SIP DIDs.

PowerNet Global's call center offering has been completed with the Inbound SIP DIDs service. An inbound calling solution is provided to customers that will allow end users to return their phone call. NetDialer subscribers, as well as non-call center customers will be able to avail this service. Numbers are available very quickly as the service utilizes SIP technology.

A range of telephone numbers are provided by the DID or Direct Inward Dialing service. These numbers can be used to call into a company's private branch exchange or PBX (News - Alert) system. The need for a live receptionist to route calls is therefore eliminated. A company can offer its customers individual phone numbers for each person or department within the company by using Inbound SIP DIDs. A physical line into the PBX for each possible connection is however not required. The incoming call flow can be segregated and managed in an efficient manner as a different line is associated to a particular group of numbers.

Customers can transfer existing phone numbers with PowerNet Global's Inbound SIP DIDs service. Alternatively, customers can provide numbers from any local area of choice. Call recipients can therefore see a familiar area code on their Caller ID. Apart from live voice connections, DIDs can be also used for fax and voicemail.

In a release, Matt Ziebro, Executive Vice President of Sales at PowerNet Global, said, "Inbound SIP DIDs are another way we offer businesses the opportunity to connect with their customers in a more expedient and efficient manner. When the telephone is a vital instrument of a company's ability to conduct business, you need to have affordable services that you can rely on to get the job done."