Outbound Call Center Featured Article

Frost & Sullivan Recognizes ALI Solutions for Integrated Outbound Contact Center Solution

By Anil Sharma
TMCnet Contributor

Frost & Sullivan (News - Alert) has recognized ALI Solutions for its integrated outbound contact center solution.

ALI Solutions is a leading provider of contact center solutions and the leading brand providing best-in-class analytics applications to the collections market.  

The company has been recognized with the 2011 North America Frost & Sullivan Award for Customer Value Enhancement.

"ALI Solutions products can really improve a company's ability to effectively contact and communicate with customers and prospects," said Brendan Read, Frost & Sullivan industry analyst, in a statement.

Read said that they also facilitate compliance with company rules and government regulations while centralizing and tracking all contact history across all contact channels.

"ALI Solutions' partnerships with leading suppliers will enable the company to draw additional business and easily integrate to multiple channels of communication," said Read.

Read said that ALI Solutions is in the unique position to benefit from these liaisons, as the resulting products complement, supplement, and integrate with those of the company's partners, providing bidirectional value-add.

Each year, Frost & Sullivan presents this award to the company that demonstrates excellence in implementing strategies that proactively create value for its customers with a focus on improving the return on the investment.

This award recognizes the company's considerable focus on enhancing the value that its customers receive, beyond simply good customer service, leading to improved customer retention and, ultimately, customer base expansion.

TMCnet recently reported that openings its doors in 1992, ALI Solutions' powers invaluable outbound contact center solutions that help to better leverage each outbound contact attempt while simultaneously driving customer satisfaction.  

One of the company’s solutions, CallTech, utilizes analytics to see better results when beginning a predictive dialer campaign, helping to pinpoint the best time to call a current or prospective customer. This dialer solution also boasts the ability to automatically generate self-learning models from a company's contact history, as well as provides increasing levels of accuracy by recreating the models every month, a release revealed.

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