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Anne Bowman Joins Voxeo as Chief Customer Officer

By Deepika Mala
TMCnet Contributor

Voxeo (News - Alert), a communications provider, has just appointed Anne Bowman to the newly created position of chief customer officer where she will report directly to Jonathan Taylor, CEO of Voxeo.

In a release, Taylor said in a statement, "Bowman is a powerful asset for Voxeo's customers because a tremendous part of our success is gauged by their loyalty. That's why we're so proud of our Net Promoter Score, which is the highest achieved by any business software or telecommunications company. The addition of a CCO role at Voxeo will further drive our customer commitment."

In her new role, Bowman will drive the company's commitment to its customer-centric culture and ongoing success. Her area of responsibilities will include sales, marketing, professional services, customer experience, culture and human resources.

Bowman also joins the CCO Council, the only member-led, peer-advisory network that offers insight and assistance into critical issues facing CCOs.

"At Voxeo, we practice 'customer obsession.' That means always putting our customers' needs first, with a passion for collaborative problem solving and innovation," Bowman commented. "I'm committed to working with creative, energetic people with the common goal of building a company focused on customer needs. My involvement with the CCO Council complements this perfectly by having the opportunity to collaborate with an elite group of like-minded individuals across industries."

Before Voxeo, Bowman formed TeamSeam Consulting, LLC, focused on the customer experience for venture-backed companies. She also co-founded the Enterprise Hosting Division at Rackspace (News - Alert) Managed Hosting where she served as VP and General Manager.

Curtis N. Bingham, founder and executive director of the CCO Council, concluded, "Anne is extremely energetic and passionate when it comes to addressing customer needs and balancing them with Voxeo's strategic goals. Her demonstrated knowledge will be an asset to the membership. Anne's Voxeo background and ability to push the envelope for customer standards makes her a great new addition."

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