Outbound Call Center Featured Article

IDE for Oracle's CRM Desktop Released by InvisibleCRM

By Carolyn J Dawson
TMCnet Contributor

InvisibleCRM (News - Alert) recently announced the release of InvisibleStudio toolset for Oracle’s CRM Desktop support. Products based on the InvisibleCRM’s OutlookBridge platform can be now customized by business analysts and developers with InvisibleStudio, which is an Integrated Development Environment.

Oracle’s (News - Alert) CRM Desktop, including Siebel v3.04 and higher, and CRM OnDemand R19 will now be supported with this initial release, while subsequent releases will provide support to more products.

In a release, Vlad Voskresensky, CEO of InvisibleCRM, said, “CRM Desktop for Siebel, Oracle On Demand and Fusion has tremendously simplified life for CRM users. Now, with InvisibleStudio, we’ve finally taken care of CRM administrators and developers too. CRM Desktop is a very powerful and flexible product and we’ve realized that customizing it is not an easy task. Making InvisibleStudio available, we’re confident that CRM consultants and developers will love it just as CRM users love CRM Desktop!”

Officials claim that CRM Desktop brings the power of Oracle CRM products directly to Microsoft (News - Alert) Outlook and has been specifically designed to provide combined sales workplace offering, bi-directional synchronization of customer account information, appointments, contact databases, opportunity management to the user who is using the Microsoft Outlook application.

According to the company, InvisibleStudio gives users the option to work with specially designed packages as projects, give them easy tools that enable them to create a new package from a plain configuration, modify a package, validate package XML files and also run packages within the CRM Desktop application. InvisibleStudio also helps to simplify integration with custom Oracle’s CRM configurations and enabling developers to instantly verify the results of their work and ensure that requests execute correctly against the Siebel server.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO East 2012, taking place Jan. 31-Feb. 3 2012, in Miami, FL. ITEXPO (News - Alert) offers an educational program to help corporate decision makers select the right IP-based voice, video, fax and unified communications solutions to improve their operations. It's also where service providers learn how to profitably roll out the services their subscribers are clamoring for – and where resellers can learn about new growth opportunities. For more information on registering for ITEXPO registration click here.

Stay in touch with everything happening at ITEXPO. Follow us on Twitter.