Outbound Call Center Featured Article

C3 Opened Thousands of Call Center Jobs in US Last Year

By Raju Shanbhag
TMCnet Contributor

C3 (News - Alert)/CustomerContactChannels has announced that the company added 2,000 new jobs to the US economy last year.

Offering customer management solutions for a variety of industries, C3/CustomerContactChannels is a provider of business processing services. A company led by the former PRC executive team, C3 has set itself apart in the BPO industry with its hands-on executive involvement, employee centric corporate culture and an outstanding team of industry veterans.

To a prestigious client list that includes Fortune 500 and global 1000 companies, the company provides customer management and performance optimization services.

“Our business is about people and relationship building. Today, there is a deeper understanding in the marketplace about the need for customer relationship building. The level of intrinsic understanding and knowledge of the customer cannot always be achieved at a global level,” said Rick Ferry, president and COO of C3. “It's a matter of striking the right balance between cost savings and strengthening the customer brand relationship.”

The choice to open and expand the centers was influenced by financial incentives ranging from tax breaks and credits to enterprise and development programs. C3's jobs were warmly welcomed in Texas and Arizona, states with significant business incentives, where thousands of people lined up for job fairs and interviews.

With its hands on executives and employee focused corporate culture, C3/CustomerContactChannels differentiates itself in the market, the company stated in a press release.

Recently, the company unveiled C3 Energy and Emissions Management Version 3. This new software release belongs to an integrated suite of applications that manage enterprise-wide energy and sustainability to drive material financial value.

Built with rich functionality, Version 3 offers an intuitive user interaction model and true business insight from deep analytics reporting on big data. In addition to this, C3 Version 3 includes built-in reporting and analytics dedicated to offer true business insight from deep analytics reporting on big data.

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