Outbound Call Center Featured Article

Total Solutions Now Available from Varolli Corporation

May 13, 2008

Varolli Corporation has announced the general availability of Total Solutions, a fully managed, on-demand outbound communications service for collections and customer service. The solution has already exceeded the company’s initial sales projections.

Comprising through back-end integration, wide-ranging reporting and a highly flexible feature set, Total Solutions sales have beaten projections by more than 200 percent in the first few months it has been offered.

Total Solutions was officially launched today by Varolii at Interaction 2008, the company’s inaugural customer conference.

QualxServ, a nationwide provider of field installation and repair services for some of the most well-known computer and networking equipment manufacturers nationwide, has experienced faster service and a more consistent consumer experience with Total Solutions.

As the company directly influences the brand reputation of its clients, a fast response rate to consumer service requests and high-quality support is critical.

"In our industry, customer service can make or break an organization, and effective communication is key for us," said Ted Parker, information technology at QualxServ.
 
"We're heavily evaluated on response time and whether we deliver a consistently superior customer experience. Using Total Solutions, we now contact our clients' customers within four minutes of receiving a service request.”

“Our Varolii Golden Voices never have a bad day or suffer from anything else that would inhibit consistent and courteous delivery of our message," Parker added.

Total Solutions enables QualxServ to respond to service requests within mere minutes. By using automated outreach to confirm customer availability before sending a technician, the company has been able to greatly reduce the number of wasted service calls.

To enable customers to maximize the value of the solution, Total Solutions offers a menu approach. Clients are able to select, tailor and implement pre-packaged applications as part of an ongoing communications strategy. Making these decisions up front reduces the overall burden on the IT staff

By leveraging one platform for multiple applications, Varolii clients have been able to realize up to 30 percent cost savings and deploy much faster than implementing multiple applications separately.

To greatly appeal to IT managers, Total Solutions fully integrates with existing infrastructures and back-end systems, without draining valuable IT resources. The Varolii Services team fully manages deployment, ongoing monitoring and fine-tuning each application to ensure it achieves the client’s desired results.

Varolii also offers more than 140 pre-packaged add-ons for Total Solutions that range from small modifications to premium enhancements, such as integrated cross-channel communication and integrated skip tracing.

"With the introduction of Total Solutions, Varolii is changing the way organizations think about communicating with their customers," said Jeffrey Read, executive vice president of field operations for Varolii Corporation (News - Alert).

"And with the pressures our customers are facing in today's economy, they've been eager for a product like this - something that's fast, easy and cost-effective to use, and generates the best possible return on their investment."

Varolli has done well with its Total Solutions application to respond to needs within the industry. By ensuring that customers can custom-design the solution to meet their specific environments, the company will help to drive further adoption.
 
Customer service is a key differentiator in multiple industries and or multiple companies. By enabling an organization to respond as quickly as possible with a solution that is designed to fit their needs, Varolii customers will be better positioned to drive dominance in their respective markets.
 
Susan J. Campbell is a contributing editor for TMC (News - Alert) and has also written for Market Drive News. To see more of her articles, please visit Susan J. Campbell’s columnist page.
 
 
 

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