Outbound Call Center Featured Article

Amcom Launches Next-Generation Mass Notification 2.0 Solution

By Anshu Shrivastava, TMCnet Contributor

Amcom Software has announced the release of Amcom e.Notify 4.5, a next-generation advance in mass notification and emergency management technology.

 

The next generation e.Notify, like its predecessors, includes a full range of mass notification capabilities. According to Amcom, it initiates, monitors and manages day-to-day or emergency notifications of all types, automatically delivering messages, collecting responses, escalating if needed and logging all activities for reporting and analysis.

 

Along with incorporating features available in earlier versions, this latest offering features “easy access to online tools to manage events and incidents,” and a set of “incident notification, communications and management capabilities.”

 

With e.Notify’s new template wizard, organizations can plan, prepare and organize their complete national incident management system (NIMS), business continuity (BC), disaster recovery (DR) or healthcare incident command system (HICS) emergency plans.

 

Moreover, it’s also equipped with the ability to create an unlimited number of role-based messaging groups tied directly to existing databases in real-time, for current assignments and hierarchy.

 

Officials explained that the message groups are alerted using pre-set, configurable criteria for escalation and reporting of progress, including alternate device, call repeat criteria or both.

 

“Customers are telling us they want to do more than simply 'ring the bell' to tell their employees, guests, patients, students or response teams that there is a problem,” said Chris Heim at CEO at Amcom.

 

He said that customers need to know if the victim or caller is safe or in trouble, and can also have a focused dialog with emergency teams to ensure situational awareness, coordinated response, and risk management.

 

“They need to escalate and communicate in many different ways in order to make sure teams are handling assigned tasks via standardized procedures and are aware of dependencies,” he said.

 

This release of e.Notify, he said, takes the next step into 'Mass Notification 2.0' to help connect everybody involved in managing an emergency, so they can work quickly, with better information and coordination, to solve the problem at-hand.

 

“We built this new version of e.Notify because we've seen increasing interest across all our markets in the ability to go beyond mass notification. We can help our customers meet their plan's requirements in ways no other company can,” added Ed Hixon, director of product management for Software at Amcom.

 

 

 

Anshu Shrivastava is a contributing editor for TMCnet. To see more of her articles, please visit her columnist page.

 

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