Outbound Call Center Featured Article
Rite Response Ensures Continuous Business Transactions from Incoming Calls
Rite Response, a provider of flexible scalable alternatives to in-house answering and call center services, put in place a state-of-the-art business continuity service that can help companies smoothly carry out business transactions from incoming calls in case of an emergency such as a hurricane or a tropical storm.
Rite Response’s service is available around the clock and is built with a robust infrastructure. Calls are transferred to the appropriate staff so that they are handled properly when businesses need it most.
Many organizations are unprepared or under-prepared for the effect that natural disasters can have on the bottom line and when most people hear the phrase ‘prepare for hurricane season’ they think about protecting their property and stocking up on bottled water, batteries, and canned goods. Though these measures are imperative, small businesses should also be concerned about business continuity planning, protecting their businesses by making sure that records and processes can survive a storm.
According to an estimate formulated by the U.S. Department of Labor, more than 40 percent of businesses affected never reopen following a disaster and over 60 percent of businesses confronted by a major disaster close within two years.
Rite Response claimed that it can act as the virtual assistant that keeps the lines of communication open during emergencies. Its business continuity phone answering service program brings together live and automated answering services supported by state-of-the-art technology, dual-redundancy and uninterrupted availability. Even when landlines are down, Rite Response virtual answering services can reach a cell phone or send a text message without costing users a fortune.
With servers in a secure facility, a backup business center, and the ability to take customer calls from any place, at any time, Rite Response added that it offers a substantially redundant infrastructure.
Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2012, taking place Oct. 2-5, in Austin, TX. Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.
Edited by Brooke Neuman