Sitel, a provider of outsourcing and customer care services, plans to hire over 350 new personnel for its Las Vegas customer care center. The center currently operates with 650 employees, and new staff hired for multichannel support positions should accommodate to the increasing voice, e-mail and social media volume.
Sitel asserted that its solutions span over 120 domestic, near-shore and offshore centers in 25 countries around the globe. Its 57,000 employees provide clients with predictable and measurable return on customer investment by building customer loyalty, increasing sales and improving efficiency.
Sitel focuses on enhancing the customer experience by providing consistent service delivery across all customer contacts, and the company claims to have the customer care experience spanning virtually all industries and applications.
From the newly hired staff, 125 agents and support staff will be allocated to handle incoming member services related calls for 24 Hour Fitness, a privately owned and operated fitness center chain.
24 Hour Fitness is planning on shifting its customer care activities to Las Vegas very soon.
The rest of the newly hired employees will hand processes for Sitel’s other major and long-standing clients, a source of hardware and software of handheld and home console video game systems.
Sitel has a great team, from management to agents. Everyone takes great pride in their work and strives to be successful. The firm has been in Las Vegas since 1997 and the Las Vegas customer care center has continued to be a strong site, with excellent management matched to a good source of talent to meet the needs of its partners.
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