Prudent is using the Evolved Call Center, an enterprise-class virtual contact center solution that seamlessly integrates into the Evolved Office Hosted PBX (News - Alert) service or via callback to legacy PBXs.
The Evolved Call Center is designed to give contact centers of all sizes access to a broad range of features, with increased scalability and flexibility delivered in an economical cloud-services model. The Evolved Call Center allows clients to significantly reduce costs with no CapEx and maximize your staffing via flexible on-demand configuration options.
Clients can also rest assured that the platform is secure, reliable and disaster-recovery ready.
"A few weeks after deploying The Evolved Call Center, we began to uncover metrics and call patterns that gave us eye-opening insight into the adjustments we needed to make to the way our call center handles traffic," said Angie Hornig, Order Dept. Manager for Prudent Publishing. "Through these insights, we will be able to avoid call center malfunctions such as dropped calls or long wait times. The Evolved Call Center will streamline our operations into a single resource center; scale with our seasonal sales peaks and continuing growth; and most importantly, provide the transparent reporting we need to ensure high-quality call center service levels."
"We're proud that Prudent Publishing selected Evolve IP's award-winning hosted call center," said Tim Allen, chief sales officer at Evolve IP. "Businesses of all sizes are rapidly moving their IT services and infrastructure to the cloud to get better quality services, free up IT resources and save significant money.”
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