Outbound Call Center Featured Article

Xerox Hiring 200 Employees for Mississippi Call Center

October 12, 2012

Is the economy recovering at the rate the Obama Administration claims? Some believe the numbers are false. Others believe the rate is bound to reach their estimates eventually. Still others point to the fact that temporary hires are juicing the numbers a bit, and in this area, companies like Xerox can relate. 

The economy has begun to recover from the climax of the recession four years ago, and the number of companies building new call centers are a good indicator of this. When a company feels that it needs more high-end support, either for other companies or their customers, it’s a sign the company is seeing increased revenue.

Xerox is showing that they are having a little surge in success with the hiring of 200 short-term employees at their call center in Madison, Mississippi. Company spokesman Bill McKee says hiring is underway for customer service employees, as well as managers and quality analysts. 

McKee said Xerox wants to have most if not all 200 new employees in place by the end of October. These new staffers will be full time over the Holiday season and will work in varying hours over five different shifts for the next three months. 

The 200 new employees will actually lead to a tripling of the staff that currently works at the call center.

This infusion of short-term workers will certainly mean a rise in the employment rate for Madison County, while the holiday season rolls on. Madison County already has the second-lowest unemployment rate in the state, and moves like this are lauded by government agencies as nothing but positive. 

Tim Coursey, executive director of the Madison County Economic Development Authority, says this move is just another testament to the work ethic that surrounds the area. “We have the workforce to fill the slots that are open,” he said. “We have a good labor supply. Xerox has been in the area for a while, and they know the (quality) of the work force.”




Edited by Braden Becker

Article comments powered by Disqus