Indosoft (News - Alert) Inc., a provider of contact center technology to medium-sized and large call centers, has appointed iNET Solutions as a certified reseller of its Q-Suite for the Middle Eastern region.
Q-Suite, now available at iNET Solutions, is a feature-rich and scalable contact center software suite for Asterisk, built to leverage the technology stack of Asterisk (News - Alert), Linux, MySQL and Apache.
As multi-tenant software available for both cloud and premises-based contact centers, the Q-Suite offers a next-generation, IP-enabled contact center platform while providing considerable cost savings.
Deployed worldwide by contact centers using Asterisk, the Q-Suite features a flexible automatic call distributor (ACD). It also has an inherent script builder for developing powerful agent-customer interaction scripts and a Dialplan builder to develop powerful IVR.
Q-Suite’s flexible ACD offers skills-based routing, queue prioritization, virtual/personal queues, agent hot-desking and customizable IVR. The solution’s self-pacing predictive dialer, along with preview and progressive dialing, will help outbound call center operations for multiple concurrent outbound campaigns.
iNET Solutions, now appointed as a certified reseller of Q-Suite-based contact center solutions, has an objective to provide a one-stop solution for IT, telephony and contact center requirements.
The reseller has expertise in offering networking, security, Asterisk PBX and call center solutions.
According to Walid Aweiwi, CEO at iNET Solutions, Q-Suite is a sophisticated and cost-effective contact center platform with powerful ACD and Dialer functionalities.
“We are impressed with its real-time monitoring, historical reporting and supervisor dashboards, as well as its well developed .NET (News - Alert), XML API for CTI integration,” Aweiwi added. “With built-in tools like Visual Call Flow (Dialplan) Builder and Script Builder, Q-Suite is a complete contact center suite."
According to iNET Solutions, the addition of Q-Suite in its portfolio will now enable the company to offer Asterisk based multi-channel customer contact and interaction suite.
Aweiwi further added, "We understand the immense advantages of deploying Asterisk in contact centers and find Q-Suite as a powerful call center ACD to complement Asterisk."
"We are excited to have iNET Solutions as our certified resellers," said Gabe Bourque, CEO at Indosoft. "Their rich Asterisk and VoIP background will assist us in catering to the emerging Middle Eastern market in and around Palestine and Jordan. Q-Suite is a sophisticated call center solution that can be deployed with Asterisk. This feature rich call center software will increase productivity and reduce overall operational cost."