Outbound Call Center Featured Article

Verde Valley Arizona Charity Needs Volunteers for Call Center

October 24, 2012

The Verde Valley (Arizona) Caregivers Coalition Executive Director Kent Ellsworth has put out an open call today for more volunteers to staff the charity’s call centers. VVCC provides volunteers, programs and services to support adults in need of assistance to maintain their independence and quality of life at home. Supportive services include transportation to medical appointments, grocery shopping, home visits, telephone reassurance, respite assistance, handy person help, and business help.

"By the end of 2012, we're expecting to serve 1,670 clients through the assistance of 300 volunteers. By the end of 2015, we're projecting our client base will double. This means our volunteer base must also double,” said Ellsworth in a statement carried by local news source the Verde Independent.

Operations Manager Tracie Schimikowsky said volunteers are especially needed for the group’s call center and also for transporting clients to medical and other appointments. These call center volunteers, she explains, "are at the hub of our mission; listening to the needs of neighbors and matching available volunteers and other services to meet those needs."

Ellsworth said VVCC has also been designated by ADOT and NACOG as the mobility management hub for older adults and adults with disabilities living in Sedona and the Verde Valley area. All of the services VVCC provides are free to its clients. Ellsworth said this is due to its dedicated base of volunteers.

Anyone seeking more information about volunteering or wishing to make an appointment for a personal orientation should contact Tracie Schimikowsky at  operations@vvcaregivers.org.




Edited by Brooke Neuman

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