Concentric Cloud Solutions, an XO Communications (News - Alert) company, recently announced that its High-Volume Outbound Dial Platform has been recognized with a 2012 TMC Labs Innovation Award, presented by TMC's CUSTOMER magazine.
Concentric (News - Alert) High Volume Outbound Dial (HVOD) platform, which consists of 38,000 simultaneous outbound dialing sessions, 611 phone calls per second and 2.2 million calls per hour, allows IT Integrators, Airlines, Financial Services Institutions, Retail and Government entities to deliver customized, time-sensitive information to their customers.
The platform is located at six different national points of presence and is connected to the largest carriers in the United States.
"We are honored to have our High Volume Outbound Dial (HVOD) Platform recognized with a 2012 TMC (News - Alert) Labs Innovation Award," said Peter Papavasiliou, chief marketing officer for Concentric Cloud Solutions. "This recognition confirms Concentric's commitment through innovation to consistently deliver the highest-quality solutions and service to our customers. The Concentric HVOD Platform has been the engine for several of the largest successful outbound emergency calling releases over the past two years, including one day when Concentric delivered in excess of ten million calls."
"Congratulations to Concentric Cloud Solutions for being granted a 2012 TMC Labs Innovation Award. The Concentric HVOD Platform has been selected for demonstrating innovation, superior quality and unique features which have had a positive impact on customer-related technologies," said Tom Keating (News - Alert), CTO and TMC Labs editorial director.
Concentric Cloud Solutions also offers a cloud contact center solution that combines Concentric Intelligent Call Routing with Concentric Interactive Voice Response, giving users the flexibility to respond to fluctuating customer demand based on prioritized business objectives.
Through its cloud-based platforms and online portal, Concentric Cloud Solutions helps organizations simplify the procurement and management of critical infrastructure, accelerate application and website performance, and improve interactive communications with customers.