Outbound Call Center Featured Article

California Counties Vying for New Call Center

October 30, 2012

When there is a potential for a new call center to be built in one particular location or another, there is obvious excitement from both sides of the issue. On the one hand the government is more than happy to see a new call center come into a town because it almost always means new jobs for the people who live in the area. On the other hand a business that is able to open a call center is one that is taking a positive step forward when it comes to the bottom line.

Of course, when it comes to the potential call center in Stanislaus County, California there really isn’t a business that will be reaping the benefits, but people from the community almost certainly would. The county is working with the state in order to try and secure the rights to house the California Health Benefit Exchange service center which would bring quite a few different positives to the county. Perhaps at the top of the list of benefits that would be won with this center would be the fact that it would be easier for county residents to enroll in the revamped Medi-Cal program that will take effect in 2014. The call center is also expected to employ as many as 140 people with a low of 60.

One of the reasons that this county is being considered is apparently because it recently launched a call center for its public aid programs that have drastically lowered waiting lines in various governmental lobbies. The county believes it could pass that know-how on to the state. Housing prices are also said to be a factor as it is relatively low in Stanislaus County.

Kristie Santos, assistant director of the CSA's StanWorks job development division said that the number of jobs that were eventually created by the call center would depend on just how many calls came into the center. The new call center would plan to field calls from all over the state.




Edited by Rich Steeves

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